Privacy Policy

Pearl Cluster (Pvt) Ltd. (“Pearl Cluster”, “we”, “our”, or “us”) respects your privacy and is committed to protecting any personal information you provide through our website, www.pearlcluster.lk. This Privacy Policy explains how we collect, use, store, and protect information submitted through our website.

1. Information We Collect

Our website mainly collects personal information through the contact form. When you contact us, we may collect the following information:

• Name
• Email address
• Subject of inquiry
• Message or details provided by you

We only collect information that you voluntarily submit through the contact form.

2. How We Use Your Information

We use the information submitted through our contact form for the following purposes:

• To respond to your inquiries
• To provide support or assistance
• To handle business communication
• To follow up on requests, proposals, or service-related questions
• To maintain internal records of communication when necessary

We do not use your contact form information for unrelated marketing purposes without your consent.

3. How Your Information Is Stored and Shared

Information submitted through the contact form is sent to the company email address used by Pearl Cluster. Access to this information may be limited to authorised personnel, including:

• Website administrators
• Sales team members
• Support team members
• Management

We do not sell, rent, or trade your personal information to third parties.

We may share personal information only when required to comply with legal obligations, protect our rights, or respond to your specific inquiry through trusted service providers.

4. Third-Party Services

Our website may use third-party services to support its operation, performance, design, hosting, and user experience. These may include:

• Vercel for website hosting
• Font services
• Third-party icon libraries
• Browser or platform-level technologies required for website functionality

These services may process limited technical information, such as IP addresses or device information. We encourage users to review the privacy policies of any third-party services integrated into our website.

5. Cookies and Similar Technologies

Pearl Cluster does not intentionally use cookies for advertising or tracking users. However, some third-party libraries or hosting platforms may use cookies for security and analytics. You can control or disable cookies through your browser settings.

6. Data Security

We take reasonable steps to protect the personal information submitted through our website from unauthorised access, misuse, loss, or disclosure. However, no method of internet transmission is completely secure; we aim to protect your information but cannot guarantee absolute security.

7. Data Retention

We retain personal information submitted through the contact form only for as long as necessary to respond to inquiries, manage business communication, or comply with legal obligations. When no longer required, we securely dispose of it.

8. Your Rights

Depending on applicable laws, you may have the right to request access, correction, or deletion of your personal information. To make a privacy-related request, please contact us using the email address provided below.

9. Links to Other Websites

Our website may contain links to external websites. Pearl Cluster is not responsible for the privacy practices, content, or security of third-party websites.

10. International Operations

Pearl Cluster operates with a business presence connected to Sri Lanka and the United Kingdom. Information submitted may be accessed or handled by authorised personnel in these locations where necessary for business operation.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.