Privacy Policy

Pearl Cluster (Pvt) Ltd. (“Pearl Cluster”, “we”, “our”, or “us”) respects your privacy and is committed to protecting any personal information you provide through our website, www.pearlcluster.lk. This Privacy Policy explains how we collect, use, store, and protect information submitted through our website.

1. Information We Collect

Our website collects personal information through our contact form. When you contact us, we may collect:

• Name
• Email address
• Subject of inquiry
• Message or details provided by you

2. How We Use Your Information

We use the information submitted for the following purposes:

• To respond to your inquiries, provide support, or assist with requests.
• To handle business communication.
• To maintain internal records of communication.
• Automated Data Processing: We may use collected information for automated data processing to improve our service offerings. If you have any objection to this, or wish to request a review of your information in relation to automated processing, please contact our Data Protection Officer at [email protected].

3. How Your Information Is Stored

Information submitted is stored securely using cloud services. We ensure your information is protected through these cloud providers based on their respective legal agreements and robust security protocols. Access to this information is limited to authorised personnel (Management, Sales, and Support teams).

4. Cookies

Our website does not use cookies.

5. Data Security

We take reasonable steps to protect personal information from unauthorised access, misuse, loss, or disclosure. However, no method of internet transmission is completely secure; we aim to protect your information but cannot guarantee absolute security.

6. Data Retention

We retain your personal information for a period of up to 10 years from the date of the transaction or communication, in accordance with our legal obligations. When this period expires, we securely dispose of your data.

7. Your Rights

In accordance with the General Data Protection Regulation (GDPR) and the Personal Data Protection Act (PDPA) of Sri Lanka, you have the following rights regarding your personal information:

• Right to access: You may contact us to ask for and receive the information we are processing about you.
• Right to rectification: You may contact us to update or correct your information.
• Right to erasure: You may contact us to request the removal of your information.
• Right to object: You may object to our processing of your data.
• Right to withdraw consent: You may ask us to stop processing your data.

To exercise any of these rights, please contact our DPO at the email address provided below.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.